Product Support Analyst

About StarLifter:

StarLifter is an all-in-one revenue visibility platform that unifies revenue data across the business. By tracking performance over time, streamlining the forecasting process, and visualizing actionable recommendations, StarLifter empowers companies to drive growth and optimize revenue performance. We believe in creating a transparent, data-driven environment where businesses can make informed decisions with ease.

StarLifter is fundamentally different from existing approaches to data analysis for revenue operations given its ability to:

• Integrate and blend data across silos
• Compare to plan or history to measure ROI
• Forecast and analyze in the same platform
• Start from existing templates or DIY – no developer required

Our team measures its success based on the impact we have on customers. We are curious, hard-charging, and collaborative.

About the Role:
We are seeking a highly skilled Product Support Analyst to join our team in San Diego. The ideal candidate will have experience in Revenue Operations (RevOps), have a strong technical foundation, excellent communication skills, and hands-on experience with CRM systems like Salesforce and HubSpot, as well as analysis tools like Excel, Power BI, and others.

If you have a passion for troubleshooting, excellent communication skills, and a knack for process improvement, this role is for you!

Key Responsibilities:

• Document common questions and solutions in a knowledge base for future reference.
• Build and maintain user enablement journeys for customers to self-serve.
• Provide Tier 1 & Tier 2 product support for customers troubleshooting issues and guiding users through solutions.
• Act as a liaison between Customers, Product, and Engineering to escalate and resolve complex product issues.
• Analyze operational processes and propose improvements to streamline workflows and increase efficiency.
• Provide insights and recommendations for feature enhancements or product improvements based on customer feedback and support interactions.

Required Skills and Qualifications:

• Bachelor’s degree in Business, Information Systems, Computer Science, or related field.
• 2-3+ years of experience in a technical support or product support role.
• Proficiency with CRM systems such as Salesforce, HubSpot, or similar platforms is essential.
• Experience with Revenue Operations (RevOps) and go-to-market (GTM) strategies.
• Hands-on experience with data analysis tools like Excel, Power BI, or similar platforms.
• Strong technical aptitude with the ability to learn and adapt to new systems quickly.
• Excellent problem-solving skills, with a customer-centric approach.
• Familiarity with APIs, system integrations, and troubleshooting tools.
• Strong written and verbal communication skills, with the ability to explain complex technical issues to non-technical users.
• A collaborative team player who thrives in a fast-paced environment.

Preferred Skills:

• Experience with other tools such as Zendesk, Jira, or other support systems.
• Basic knowledge of scripting or SQL for querying data.
• Experience working in SaaS or technology environments.

Benefits:

• Competitive salary
• Health, dental, and vision insurance
• 401(k) 
• Unlimited paid time off and holidays
• Employee Stock Options

How to Apply:
Please submit your resume and a cover letter outlining your relevant experience to jobs@starlifter.io